I am amazed that my post about my problems with FTD.com brought more comments to me than any other post in the two plus years of this Blog.

I presume the reason is that readers are heavy users of ecommerce sites and can relate to the problem I had with FTD.com? Notice that I said "problem I had." I never heard back from FTD.com via email or by phone to resolve the non-delivery issue. Thus today I resorted to the phone to try to get a refund. After a 22 minute wait, in which I repeatedly heard that FTD.com was having a "holiday problem", a customer service rep admitted he had no idea why the flowers were not delivered and that he was refunding my money.

Alas, enough of FTD.com. I might try Proflowers.com in the future, but that might take more courage than I can muster!