I have done my share of blasting poor service from a variety of Web sites on this blog. Now I want to take my hat off to StubHub.

I had ordered tickets on StubHub to a sporting event. I had expected the tickets to arrive within 24 hours of ordering. They did not. I checked out the site for customer service and called the service number. It was late Sunday afternoon so I presumed my call would not be answered. Lo and behold, it was answered promptly by a nice fellow named Jonathan. He looked into the situation and reported back that the seller had been slow in sending my tickets, but that he would make sure the seller acted.

This morning at 8am Jonathan called to apologize that my tickets were still delayed. Needless to say I was shocked to get this call. Even more amazing to me was that the customer service rep was following through from my complaint several days earlier.

When is the last time you had customer service this efficient! Again, hats off to StubHub.